FREQUENT QUESTIONS

HOW CAN I CHECK ON MY ORDER?

You may view the status of your order by simply logging into your Alumacraft profile and click on view order history, or you can call us at 1-844-393-9634 from 7-7 Monday – Friday and 9-5 Saturday.

WHAT IF I NEED TO RETURN AN ITEM?

Please check our complete returns policy.

I AM TRYING TO PLACE AN ORDER BUT MY ACCOUNT NUMBER DOESN'T WORK. WHAT'S WRONG?

Our site has recently changed. Please create a new user name and password to place an order.

IS IT SAFE TO USE MY CREDIT CARD?

Yes. We use the latest encryption technology to keep your information safe. We guarantee that each purchase you make is protected and safe. If fraudulent charges are ever made, you will not have to pay for them.

WHAT ARE MY PAYMENT OPTIONS?

We accept MasterCard, Discover, Visa, or American Express.

WILL MY CARD BE CHARGED IN US OR CANADIAN FUNDS?

We charge US Funds for all merchandise regardless of you are shopping on the US or Canadian site.

HOW WILL MY ORDER BE SHIPPED?

All orders are shipped via Federal Express regardless of if you are ordering using Standard or Expedited Shipping.

WHEN WILL I GET MY ITEM(S)?

All US orders (not including personalized or custom gear): 7-10 business days
US personalized or custom gear orders: Minimum of 8 to 10 weeks for production
All Canadian orders (not including personalized or custom gear): 14-21 business days
Canadian personalized or custom gear orders: Minimum of 8 to 10 weeks for production

All orders received after 3:00 p.m. Central Time will be processed the following business day.

OUT OF STOCK INVENTORY

If the item(s) you are looking for is not in stock on our site, please leave your email address and we will notify you when items become available.

CANCELING OR MODIFYING AN ORDER

Once your order has been received it will be immediately processed and scheduled to ship. Changes to your order will not be allowed. You may return any unwanted items once you have received them.

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